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OUR

Terms & Conditions

Arrival Time

Please arrive 15 minutes prior to your scheduled appointment time. If this is your first visit to Zeavola Spa we will require you to fill in our Guest Questionnaire. This will also enable us to tailor your treatments to yours specific needs.

Late Arrivals

Arriving late for your spa appointment will decrease your treatment time. If you arrive more than 15 minutes late for any appointment we recommend that you reschedule.

Cancellation Policy

If at anytime before your appointment you would like to reschedule or cancel you’re booking we request a minimum of three hours notice. If your cancellation is less than three hours prior to your appointment time a 50% charge will apply. For all no shows a 100% charge will also apply.

Maximize your Spa Time

Guest lockers with heat treatments and showers are available throughout the day. We recommend that you spend some time here before your treatment, or it can be incorporated into any of spa packages. If you have any questions our therapists will be happy to assist. A charge of THB 500 will be levied if not used in conjunction with a spa treatment.

Jewelry

While trinket boxes are available in the spa rooms, we recommend that you leave all jewelry and valuables in your suite or in the Spa locker room.

What to Wear

Your privacy and modesty shall be respected at all times during your treatment and while most spa treatments are best experienced without any clothing, your comfort factor is more important. If you are not comfortable wearing the disposable underwear that will be provided, we recommend that you wear a bathing suit for your spa experience.

Men

Men are requested to wear the disposable undergarment or bathing suit for all body treatments. We also highly recommend that you shave before having a facial treatment. Facial hair does not effect the facial treatment, but it is much more comfortable for you if you are cleanly shaven.